Working and non-working returned products don’t simply disappear – they represent a significant investment and must be dealt with properly in an “aftermarket” phase of the supply chain. The term reverse logistics refers to these aftermarket processes and typically relates to value recovery and proper disposal. Successful execution requires expertise, and if managed improperly, can be very costly. At ECS we understand that effective reverse logistics is critical for manufacturers and retailers which is why we developed a vetted “turnkey” reverse logistics solution.
In today’s economic climate, customers are reluctant to spend hard earned cash. In order to maintain sales and retain customer loyalty, manufacturers and retailers are pressured to employ liberal customer return policies, demanding product warranties and service level guarantees. As a result, manufacturers and retailers are faced with the challenge of managing an increasing volume of returns.